![]() ![]() One way to check if you have access to data is to do a Safari search or refresh your Instagram feed. Your phone will likely resend the text as a green bubble SMS. What this means is that if you've exceeded your phone plan's data limit, or you're out of range of LTE or Wi-Fi, iMessage won't work. Green texts, on the other hand, move text around the world over a basic cellular signal, like a flip phone of yore. The issue is that iMessage uses data, the same type of information-dense signals that feed your YouTube and Instagram apps. They might not have service, or might have their phone in Airplane Mode. If you know the people you're texting are on Apple devices, but you're still getting green texts, then a couple of things could be afoot. Click View in the right-side column to view the content of the SMS conversation.If you usually see blue texts but now they’re green, one of you might be away from data.(Optional) Use the controls at the top to filter or search SMS log entries.In the navigation menu, click Phone System Management then Logs.View the usage and adoption dashboard for SMS metrics.View phone usage reports to see SMS charges.The SMS data retention policy may limit the amount of logs visible.You can view SMS logs to see SMS messages sent and received by phone users. Note: This setting applies to all phone data listed including SMS. In the After Retention Duration drop-down menu, select what happens to SMS messages after the retention duration.Next to SMS/MMS, select the data retention period for SMS.In the Auto Delete Data After Retention Duration section, click Edit.Click the name of the site you want to edit.In the navigation menu, click Phone System Management then Company Info.You can set a data retention policy for SMS using site-level policy settings. In the dialog box, select the countries/regions that phone users can send SMS messages to, then click Save.Under SMS, select Allow International SMS.Ensure SMS is enabled for your account or sites.Search or check the desired countries/regions that users can send SMS to.In the navigation menu, click Account Management then Billing.Specify allowed countries/regions for SMS After contacting Zoom, please allow up to 3 business days for the feature to be enabled. This feature needs to be enabled on your account by Zoom. ![]() You can view SMS charges in the phone usage reports. Messages sent to international phone numbers will be metered according to the international messaging rate table. ![]() You can also enable international SMS to allow phone users to send SMS messages to certain countries/regions. You can also enable SMS for phone user templates, which can be applied to several users at once.
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